This was our first time renting a villa or home, normally have stayed in all inclusive resorts for the past 4 years in PC. Needless to say I did have concerns ie) payment wire transfer, airport pick up, accurate representation of the villa by photo, cooking services... After multiple searches, emails and conversations we decided on Tortuga Bay B9. Thomas, the representing agent quickly responded to all my concerns, questions and emails( at least 7 of them) . At that point we decided to proceed. I wired the agreed rate to the Volalto account. Once received I immediately received the contract from Thomas and an intro to the operations lead Andy. Prior to our departure Andy reached out for our flight details for pick up and if we needed anything ready at the villa. I gave a short list of things to get started upon arrival. Pick up at airport was smooth and no dramas as all had been taken care of by Andy. Once at the house Andy gave a tour and introduced us to Juvelka, Abi and Lorenzo. The staff on site were great. Never intrusive yet always available. They stayed up until our night was over to lockup and see if we needed anything. We used them for meals most days and the cooking was incredible. We ate traditional local meals mostly and was delicious. The villa was cleaned daily, towels for pool/beach always available and the grounds immaculately kept. Lorenzo cleaned the pool and jacuzzi daily and got us fresh coconuts whenever we asked. The representation of the villa on the site was accurate and this was a big concern for us. The bedrooms were large and spacious allowing all our guests to have their own space. The outdoor space was large but not intimidating. Meals overlooking the pool and golf course were exactly what we needed/wanted. There was TV with all Int'l channels and wifi. TV was rarely used. Again, the pics were accurate. We used the golf cart daily to get around the property to go to Playa Blanca(great beach), LaCana Clubhouse beach and just site see around the property. Next time we will rent a small car to do the food shopping for the house as it is $50.00 r/t for the supermarket. And when we needed a dinner reservation Andy managed that for us. BTW-this property/community values safety. People leave the doors open all day, securiity checks cars in/out , checks drivers ID's ...so you are absolutely in a safe environment with security. We will absolutely do this again and would rent B9 again based on a great week. Thank you Thomas, Andy, Juvelka, Abi and Lorenzo a great week. Source: Flipkey/Tripadvisor

VOLALTO GROUP was terrific every step of the way as we planned our family vacation to PC. We usually book hotel rooms but with small children wanted the flexibility of a Villa with full staff (cook, housekeeper and concierge). We booked 1 week and our Children loved the Villa and the pool and golf cart for trips to the beaches nearby. PC is absolutely beautiful. We will be returning and will be booking again with the VOLALTO GROUP. The Tortuga B9 Villa is in a perfect location. The area is well maintained and clean and secure. Anyone would feel absolutely at home in the beautiful surroundings. The Home had 4 big bedrooms and all closed with individual air conditioning units that could be adjusted. Our baby needed a less cold room. The staff was terrific and cooked very good meals for us most days and nights. We enjoyed dining by the pool outdoors. The WIFI did not work upstairs which was somewhat annoying -- for anyone very connected to their smart devices. There was 1 TV in the upstairs common area with very limited content in English. My kids were having a hard time with that and we were not able to see American Cable News Stations and missed a lot of news. Given we were on vacation but would have been nice to have the option to see some news. The Housekeeper kept the Villa very clean and washed our laundry when asked. That was a perk as we went home with luggage full of clean clothing! Nothing better after a vacation. The VOLALTO concierge - JOSE - was really wonderful. He provided texting and FaceTime options for our communication, responding very quickly and provide endless support in managing our stay. Groceries done for us and Jose communicated our meal plans in Spanish to the Villa Staff when we had issues translating our needs. Highly recommend this Villa and perfect for families. Great home, great location and perfect January Beach get-a-way. A big thumbs up to VOLALTO for making our trip so special and easy. Source: Flipkey/Tripadvisor

Do not hesitate at all to book this beautiful villa! We were a family of 10, and we all were so sad to leave Tortuga B9. The villa is huge, we all had plenty of space. The kids (14, 11, 7, and 4) loved the pool and hot tub! The location is perfect...10 minutes from the airport, right on the golf course, and a few minutes golf cart ride to the beach and many other places. Do visit the ecological park, my kids loved swimming in the lagoon. We booked through Thomas, and he was great at answering any questions. We were treated with great care from the minute we arrived until the minute we left! We were picked up at the airport and were able to make a stop at the grocery. Upon arrival at the villa, Marc greeted us and helped with the groceries and luggage. We met the staff and they were the best part of the villa! We hired the cook, Yudelka, for most of our days but wished we would have every day! Every meal was delicious and much cheaper than eating at any of the restaurants around, and we didn't quite enjoy the restaurant food as much. They provide all the groceries and Marc (we had Jose as concierge a couple days too and he's great!) would even deliver anything we needed each day. Abby, the maid, was amazing! She wouldn't let us touch a dish or clean anything. We found no need for a car because all the transportation was provided if needed. Marc was great with telling us about any excursions and making reservations for us. It was truly a vacation for all of us! Can't wait to go back! Source: Flipkey/Tripadvisor

I just returned from Punta Cana and this villa is absolutely amazing. If you think the pictures look amazing, wait until you see the Villa in person! Marc (villa concierge) and the staff took great care of us. I highly recommend the chef services as the food was fresh and delicious. The Villa is located about 10 minutes from the airport in a beautiful neighbor and the beach is only a short golf cart drive away. I would highly recommend this villa to anyone looking for a beautiful and relaxing stay in Punta Cana. It is great for groups or a family vacation. I definitely plan to visit again!! Source: Flipkey/Tripadvisor

This was our first time staying in a villa and I don't think I could ever travel any other way. We were a family of 6 and Tortuga Bay B10 exceeded our expectations in location, comfort and service. Martiza Cadenas, our hostess with Volalto, was amazing. Always available to us and extremely helpful. The staff, Lorenzo, Belkis and chef Judy were some of the nicest and professional people we have met. They became part of our family. Punta Cana is by far our favorite place - and we have been to almost every Caribbean island. Can't beat the weather, food, hospitality and price point! Can't wait to go back! Source: Flipkey/Tripadvisor