Give Us A Call:
Villas: +1 829 213 4649 | Condos: +1 829 213 0161
HYGIENE PROTOCOL
In order to reduce the risk of COVID-19 transmission we at Volalto Villas have implemented the following standard protocol for all our arrivals and stay’s:
Pre-Arrival
The objective is to ensure that we have minimal risk or presence of the virus in any property for which we will be doing the following:
- Disinfect guest bedrooms and bathrooms thoroughly with CDC approved cleaning products and supplies through an enhanced cleaning routine.
- Allow disinfectants to work based on EPA directions specifically for COVID-19
- All staff involved in the rental will have previously received COVID-19 Hospitality related training.
Guest Arrival:
- Have available hand sanitizer onboard of the transportation unit picking up the clients at the airport.
- Once the luggage has been unloaded at the villa it will be sprayed with disinfectant prior to entering the luggage inside the home.
- Hand sanitizer will be available at the villa entrance
During Guest Stay:
- Staff will be wearing masks whenever in guest areas.
- Cleaning staff will wear gloves during cleaning duties
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Chefs and butlers will always wear masks during duty hours and will wash hands prior and after handling anything that shall be served to the guests.
- Hand sanitizer will be available at strategic points in the villa
- Disinfectant spray and microfiber towels will be available for guest use in each guestroom and common areas.
CANCELLATION POLICY
On Behalf of our CEO,
Emanuele Natella
After having analyzed the current situation and understanding that COVID-19 will be part of our day to day life for the next 12/18 months we have updated our cancellation policy.
For all bookings made prior to March 30th, 2020 for travel during 2020 the following policies apply:
30 days of date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting April 1st, 2020 for travel through June 1st, 2021 the following policy applies:
30 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting July 1st, 2020 for travel after June 1st, 2021 these policy applies:
60 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For Holiday Bookings: No date changes will be allowed, only if force majeure limits travel, we will allow date changes, but will be valid for a period of 11 months. No refunds will be given for seasonality rate changes.
Exceptions: Shall any of the party members previously registered to travel, test positive for COVID-19 we will be requiring a medical statement to confirm the passenger's test results, which should be sent at least one week prior to travel, the reservation can be changed to future dates and shall pay any difference if seasonality rate changes. No refunds will be allowed. Does not apply to Holiday Bookings.
Of course, this is an evolving situation and we will be keeping this cancellation up to date depending on how everything continues to unfold.
You are welcome to contact us if you would like to look over any specific reservation and/or situation that you would like for us to consider.
Sincerely,
Volalto Group
30 days of date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting April 1st, 2020 for travel through June 1st, 2021 the following policy applies:
30 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting July 1st, 2020 for travel after June 1st, 2021 these policy applies:
60 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For Holiday Bookings: No date changes will be allowed, only if force majeure limits travel, we will allow date changes, but will be valid for a period of 11 months. No refunds will be given for seasonality rate changes.
Exceptions: Shall any of the party members previously registered to travel, test positive for COVID-19 we will be requiring a medical statement to confirm the passenger's test results, which should be sent at least one week prior to travel, the reservation can be changed to future dates and shall pay any difference if seasonality rate changes. No refunds will be allowed. Does not apply to Holiday Bookings.
Of course, this is an evolving situation and we will be keeping this cancellation up to date depending on how everything continues to unfold.
You are welcome to contact us if you would like to look over any specific reservation and/or situation that you would like for us to consider.
Sincerely,
Volalto Group