On Behalf of our CEO,
Emanuele Natella
After having analyzed the current situation and understanding that COVID-19 will be part of our day to day life for the next 12/18 months we have updated our cancellation policy.
For all bookings made prior to March 30th, 2020 for travel during 2020 the following policies apply:
30 days of date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting April 1st, 2020 for travel through June 1st, 2021 the following policy applies:
30 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For all bookings made starting July 1st, 2020 for travel after June 1st, 2021 these policy applies:
60 days full refund in cancellation or date changes within 14 months in the future (subject to seasonality rate changes)
For Holiday Bookings:
No date changes will be allowed, only if force majeure limits travel, we will allow date changes, but will be valid for a period of 11 months. No refunds will be given for seasonality rate changes.
Exceptions:
Shall any of the party members previously registered to travel, test positive for COVID-19 we will be requiring a medical statement to confirm the passenger's test results, which should be sent at least one week prior to travel, the reservation can be changed to future dates and shall pay any difference if seasonality rate changes. No refunds will be allowed. Does not apply to Holiday Bookings.
Of course, this is an evolving situation and we will be keeping this cancellation up to date depending on how everything continues to unfold.
You are welcome to contact us if you would like to look over any specific reservation and/or situation that you would like for us to consider.
Sincerely,
Volalto Group